Goodby English Heritage

Blog ≫ 2025 ≫ Goodby English Heritage

Wed Sep 10

Bot said:
Hello and welcome! Just type your question below and remember not to type any personal information like your bank details as I can’t help with that.
You said:
I'm trying to log into my account. I can't login with my email address ... as it says no account, but I register my email address as it says already assigned to an account
Bot said:
To change your address please log in to our Members’ Area. Your address can be changed in the ‘Manage my Membership’ section.
If you have not already done so, you will need to register with your membership number to be able to login.
You said:
let me speak to a real person
Bot said:
You’re welcome to call us and speak to our advisers on 0370 333 1181. We’re available Monday to Saturday 9am to 5pm (excluding bank [holidays](/wiki/#holiday))
Please be aware that we often receive a high number of calls and you may have to wait.
You may prefer to see if we have the answer to your question online first. What did you wish to speak to us about today?
Bot attached:
Membership
Tickets
Events
[Holiday](/wiki/#holiday) Cottages
Education
[Work](/wiki/#work) with us
You said:
this is an awful website and an awful system
Bot said:
The best way to let us know you would like to discuss and make changes to your Education Booking is to send an enquiry using the " Make an Enquiry about an Existing Booking " Form on our website. This allows us to capture all the information we need to find your booking and consider your request.
The form can be found on the following page. Please click here.
You said:
I will be closing my account because of this experience
Bot said:
If we have to close a site, we will automatically refund your tickets. You won’t need to call us to request it, but it may take up to five [working](/wiki/#work) days to reach your bank.
You said:
have a great day
Bot said:
Great Witcombe Roman Villa
Plan your Visit

AAARGH it made me spit and swear trying to use their shit website. The page wouldn't scroll things can't be clicked on, it can't find my email, then it says that email is already registered. I was all ready to cancel it all, but went away, calmed down, and spot to the other live chat, which was either a person or a better bot. That fixed my issue I originally came in for, which was to change the direct debit from annual to monthly. I still nearly cancelled, we use it about twice a year, but I do like the idea of it, so we'll go for another year.

Thundery showers and a fresh breeze, 11 - 17℃.

💬 Nick Helm - Masterworks in Progress 2025

⬅️ Holiday 2025 - Vienna, again :: Ninja GO ➡️