Blog2015 ≫ HUMAX software update has broken our on demand tv service

Hmm, humax have done an automatic software update on our set top box, which has broken the wifi connection. I can possibly roll back the software update, but it will be a hassle, and would then break again when they update next. The issue is I was using the same wifi dongle that I use on all my other devices rather than the expensive humax solution. It's the same chipset as theirs, so it worked fine. It looks like they're deliberately blocking third party hardware now, which is a mean trick if it is the case.

LOTS of people are having this issue1.

I've contacted support about this, but no joy:

I am sorry to hear you are having trouble with connecting to the internet on your Freetime box.

Unfortunately we do support the use of third-party WiFi dongles and cannot guarantee that other brands will be able to work with our products. Whilst the dongle itself may have worked in the past, we do not develop software updates with other brands in mind and as such, it can come about through software updates, that these other dongles cease to function.

At the moment, we do not have any information to suggest that this will be changed back in the next software update, my apologies for any inconvenience caused.

Now we have a new router in a new place I might be able to run a cable from it without too much disruption.

I've been mostly happy with mine (and using only freesat instead of sky I have saved money) but I do not recommend a humax set top box until this is fixed.

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Paul Clarke's weblog - I live in Hythe near Folkestone. Wed + father to two, I'm a full-stack web engineer, and I do js / Node, some ruby, other languages etc. I like pubs, parkrun, restaurants, home automation and other diy jiggery-pokery, history, family tree stuff, TV, squirrels, pirates, lego, and time travel.