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Issues with my mybook drive

Jul16

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After 22 days, I got a response to my support email regarding that mybook external hard drive I bought:

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

Thank you for your patience and understanding

Uh, what patience and understanding? I got a refund on the unit after about a week of waiting and trying stuff out. I won't buy one of their drives again.